Global Helpdesk Analysts

delphinoy — Tue, 29 Jan 2008 11:25:37 +0000

Responsible for providing consistent high quality customer service and support of the client’s Global applications.
Resolves issues in a timely and efficient manner, through analysis and problem solving on a “first call” basis.

Job Requirement

With 1 to 3 years prior technology Help Desk experience in a problem-solving capacity (local applications, web applications, hardware troubleshooting and others).
With 1 to 3 years experience with incident management tools.
Good process methodology experience
Excellent verbal, written, communication skills.
Must be able to speak and write fluent English with advanced grammar and composition skills
Excellent Customer Service skills.
Thoroughness in terms of following defined processes diligently and accurately.
Drive and ability to see problems through to resolution
Well-developed inter-personal skills and ability to work in a team environment.
Ability to quickly learn and understand new technology and applications.
Willing to work in a shifting schedule and render overtime as necessary
Able to work in fast paced, stressful environment

B&M Global Services Manila is a wholly owned subsidiary of Baker & McKenzie International B.V., the support services provider to Baker & McKenzie International which is a network of member law firms around the world. We are the exclusive Philippine-based shared services center of this global network of firms.

Our young, dynamic organization provides a variety of support services to more than 70 offices in 38 countries around the world. Our continued growth demands the expertise of professionals for our team. If you see yourself working as a part of a global organization, driven by a passion for excellence, then, we would like to hear from you.You may send your resume and other relevant application documents to naomi.trovela@bakernet.com or bmgsm.hr@bakernet.com.

Note: kindly inform Naomi that http://www.delphinoy.com/ referred you.

Junior Systems Analyst

delphinoy — Tue, 29 Jan 2008 11:20:29 +0000

This position works directly with different project and support team members in both on-site and virtual teams to provide solutions to the firm’s needs and responsibilities. Main functions include executing and maintaining operation jobs handled by the team, analyzing and translating business needs to technical requirements and designing a technical solution that will meet the requirements set forth and that will adhere to firm standards. Technical solution consists of development, testing, deployment, monitoring and support plans to ensure maximum customer satisfaction. Additional duties are ad hoc reports and tasks directed by the supervisor.

Job Requirement

1 year of experience with systems analysis
Has knowledge in Transact-SQL
Knowledge in Reporting Services is a plus
Has background in Microsoft technologies
Process-oriented thinking
Strong analytical skills
Strong communication and teamwork skills
Team player.
Flexible to changing business needs, easily adaptable to new situations and directions.

Note: kindly inform Naomi that http://www.delphinoy.com/ referred you.

Digital + Electronics Life + Pinoy » technology

Global Helpdesk Analysts

Junior Systems Analyst